Avon Pension Fund
Administered by Bath and North East Somerset Council
Administered by Bath and North East Somerset Council
Customer Service Overview
"We are continuously striving to improve the service we provide our members and we will change/improve our procedures if after investigating a complaint it is apparent that we could work in a better way that would result in a better service to our customers. If we do change the way we do something because of this, it will be reported here".
Compliments & Complaints
What members should do if they wish to compliment the service provided by the fund.
We welcome and value your comments on the standard of service we provide. If you have any comments you wish to make you can write to us (our address is given below) or call our helpdesk on (01225) 47 7000.
What members should do if they wish to complain about the service provided by the fund.
We would also like to hear from you if you are not satisfied about the way you have been treated. If you wish you can speak to Steve McMillan, the Pensions Manager, on his personal number (01225) 39 5254. Your complaint will be acknowledged and placed on the 'complaints register' within 5 working days and aim to deliver a full response within 14 working days.
*Disputes over benefit payments will initially be handled by our Senior Technical Pensions staff and if not resolved, the issue will be processed as a formal complaint also known as - Internal Dispute Resolution Procedure (IDRP). (See Customer Service - Complaints Procedure)
Compliments & Complaints
What members should do if they wish to compliment the service provided by the fund.
We welcome and value your comments on the standard of service we provide. If you have any comments you wish to make you can write to us (our address is given below) or call our helpdesk on (01225) 47 7000.
What members should do if they wish to complain about the service provided by the fund.
We would also like to hear from you if you are not satisfied about the way you have been treated. If you wish you can speak to Steve McMillan, the Pensions Manager, on his personal number (01225) 39 5254. Your complaint will be acknowledged and placed on the 'complaints register' within 5 working days and aim to deliver a full response within 14 working days.
*Disputes over benefit payments will initially be handled by our Senior Technical Pensions staff and if not resolved, the issue will be processed as a formal complaint also known as - Internal Dispute Resolution Procedure (IDRP). (See Customer Service - Complaints Procedure)