Avon Pension Fund
Administered by Bath and North East Somerset Council
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Customer Service
Customer Service
Helping Customers to understand their
pension benefits and make the right decisions

We take great pride in the conduct,
quality of service and customer care
provided to and by our staff.
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Retirement Questionnaire Feedback July 2006 - January 2008
Results as at 7th April 2008, with 491 Questionaires completed.

Rating: No: %
Q1:
Was the information provided to you by the Avon Pension Fund both clear and concise?
Yes 480 98%
No 11 2%
Q2:
Did you receive your Lump Sum payment on time?
Yes 372 76%
After a slight delay 92 19%
After a long delay 27 5%
Q3: Did you receive your first pension payment on time? Yes 407 83%
After a slight delay 58 12%
After a long delay 27 5%
Q4: How would you rate the service you received from the AVON PENSION FUND? Excellent 305 62%
Good 151 31%
Average 21 4%
Poor 14 3%
Question1 - Results graph  
Question2 - Results graph  
Question3 - Results graph  
Question4 - Results graph