Avon Pension Fund
Administered by Bath and North East Somerset Council
Administered by Bath and North East Somerset Council
Retirement Questionnaire Feedback
August 2008 - October 2008
Results of the 90 Questionnaires completed.
| Rating: | No: | % | |
| Q1: Was the information provided to you by the Avon Pension Fund both clear and concise? |
Yes | 86 | 96% |
| No | 4 | 4% | |
| Q2: Did you receive your LGPS Retirement Benefits Option Form... |
Before Retirement Date | 57 | 63% |
| Within 10 days after Retirement date | 11 | 12% | |
| Later than 10 days after Retirement date | 23 | 26% | |
| Q3A: Did you receive your Lump Sum payment... |
Within 5 days after retirement date | 30 | 33% |
| Later than 5 days after retirement date | 40 | 44% | |
| Q3B: Did you receive your Lump Sum payment... |
Within 5 days after returning option form | 10 | 11% |
| Later than 5 days after returning option form | 35 | 39% | |
| Q4: Did you receive your first pension payment... | Within 1 month after Retirement Date | 58 | 64% |
| Later than 1 month after Retirement Date | 26 | 29% | |
| Q5: How would you rate the service you received from the AVON PENSION FUND? | Excellent | 35 | 39% |
| Good | 34 | 38% | |
| Average | 16 | 18% | |
| Poor | 4 | 4% | |
| Q6: Is there anything we can do to improve the service we provided? | Yes | 25 | 28% |
| No | 65 | 72% | |
| Q7: Where you treated with sensitivity & fairness? | Yes | 88 | 98% |
| No | 2 | 2% | |
