Avon Pension Fund
Administered by Bath and North East Somerset Council
Administered by Bath and North East Somerset Council
Retirement Questionnaire Feedback February 2008 - April 2008
Results as at 31st March 2008, with 39 Questionnaires completed.
| Rating: | No: | % | |
| Q1: Was the information provided to you by the Avon Pension Fund both clear and concise? |
Yes | 38 | 97% |
| No | 1 | 3% | |
| Q2: Did you receive your LGPS Retirement Benefits Option Form... |
Before Retirement Date | 25 | 64% |
| Within 10 days after Retirement date | 7 | 18% | |
| Later than 10 days after Retirement date | 7 | 18% | |
| Q3: Did you receive your Lump Sum payment on time? |
Within 5 days after returning option form | 14 | 36% |
| Later than 5 days after returning option form | 25 | 64% | |
| Q4: Did you receive your first pension payment... | Within 1 month after Retirement Date | 31 | 79% |
| Later than 1 month after Retirement Date | 8 | 21% | |
| Q5: How would you rate the service you received from the AVON PENSION FUND? | Excellent | 24 | 62% |
| Good | 7 | 18% | |
| Average | 4 | 10% | |
| Poor | 4 | 10% | |
| Q6: Is there anything we can do to improve the service we provided? | Yes | 10 | 26% |
| No | 29 | 74% | |
| Q7: Where you treated with sensitivity & fairness? | Yes | 38 | 97% |
| No | 1 | 3% | |
