Avon Pension Fund
Administered by Bath and North East Somerset Council
Administered by Bath and North East Somerset Council
Retirement Questionnaire Feedback January 2009
Results of the 26 Questionnaires completed.
| Rating: | No: | % | |
| Q1: Was the information provided to you by the Avon Pension Fund both clear and concise? |
Yes | 26 | 100% |
| No | 0 | 0% | |
| Q2: Did you receive your LGPS Retirement Benefits Option Form... |
Before Retirement Date | 15 | 58% |
| Within 10 days after Retirement date | 7 | 27% | |
| Later than 10 days after Retirement date | 4 | 15% | |
| Q3A: Did you receive your Lump Sum payment... |
Within 5 days after retirement date | 3 | 12% |
| Later than 5 days after retirement date | 11 | 42% | |
| Q3B: Did you receive your Lump Sum payment... |
Within 5 days after returning option form | 5 | 19% |
| Later than 5 days after returning option form | 4 | 15% | |
| Q4: Did you receive your first pension payment... | Within 1 month after Retirement Date | 21 | 81% |
| Later than 1 month after Retirement Date | 4 | 15% | |
| Q5: How would you rate the service you received from the AVON PENSION FUND? | Excellent | 10 | 38% |
| Good | 13 | 50% | |
| Average | 2 | 8% | |
| Poor | 1 | 4% | |
| Q6: Is there anything we can do to improve the service we provided? | Yes | 6 | 23% |
| No | 20 | 77% | |
| Q7: Where you treated with sensitivity & fairness? | Yes | 26 | 100% |
| No | 0 | 0% | |
