Avon Pension Fund
Administered by Bath and North East Somerset Council
Administered by Bath and North East Somerset Council
Retirement Questionnaire Feedback
March 2009
Results of the 23 Questionnaires completed.
| Rating: | No: | % | |
| Q1: Was the information provided to you by the Avon Pension Fund both clear and concise? |
Yes | 22 | 96% |
| No | 1 | 4% | |
| Q2: Did you receive your LGPS Retirement Benefits Option Form... |
Before Retirement Date | 13 | 57% |
| Within 10 days after Retirement date | 3 | 13% | |
| Later than 10 days after Retirement date | 7 | 30% | |
| Q3A: Did you receive your Lump Sum payment... |
Within 10 days after retirement date | 10 | 43% |
| Later than 10 days after retirement date | 4 | 17% | |
| Q3B: Did you receive your Lump Sum payment... |
Within 10 days after returning option form | 2 | 9% |
| Later than 10 days after returning option form | 0 | 0% | |
| Q3C: Did you receive your Lump Sum payment... |
Within 10 days after returning option form | 2 | 9% |
| Later than 10 days after returning option form | 5 | 22% | |
| Q4: Did you receive your first pension payment... | Within 1 month after Retirement Date | 16 | 70% |
| Later than 1 month after Retirement Date | 7 | 30% | |
| Q5: How would you rate the service you received from the AVON PENSION FUND? | Excellent | 16 | 70% |
| Good | 5 | 22% | |
| Average | 2 | 9% | |
| Poor | 0 | 0% | |
| Q6: Is there anything we can do to improve the service we provided? | Yes | 6 | 26% |
| No | 17 | 74% | |
| Q7: Where you treated with sensitivity & fairness? | Yes | 20 | 87% |
| No | 3 | 13% | |
