Avon Pension Fund
Administered by Bath and North East Somerset Council
Administered by Bath and North East Somerset Council
Retirement Questionnaire Feedback May 2008 - July 2008
Results of the 56 Questionnaires completed.
| Rating: | No: | % | |
| Q1: Was the information provided to you by the Avon Pension Fund both clear and concise? |
Yes | 53 | 95% |
| No | 3 | 5% | |
| Q2: Did you receive your LGPS Retirement Benefits Option Form... |
Before Retirement Date | 35 | 63% |
| Within 10 days after Retirement date | 6 | 11% | |
| Later than 10 days after Retirement date | 14 | 25% | |
| Q3A: Did you receive your Lump Sum payment... |
Within 5 days after retirement date | 28 | 50% |
| Later than 5 days after retirement date | 18 | 32% | |
| Q3B: Did you receive your Lump Sum payment... |
Within 5 days after returning option form | 2 | 4% |
| Later than 5 days after returning option form | 16 | 29% | |
| Q4: Did you receive your first pension payment... | Within 1 month after Retirement Date | 44 | 79% |
| Later than 1 month after Retirement Date | 8 | 14% | |
| Q5: How would you rate the service you received from the AVON PENSION FUND? | Excellent | 30 | 54% |
| Good | 19 | 34% | |
| Average | 5 | 9% | |
| Poor | 2 | 4% | |
| Q6: Is there anything we can do to improve the service we provided? | Yes | 9 | 16% |
| No | 46 | 82% | |
| Q7: Where you treated with sensitivity & fairness? | Yes | 51 | 91% |
| No | 3 | 5% | |
