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Q1: Where is my pension pay slip?
A: Apart from your first pay slip when
you start receiving a pension, pay slips are only issued if your net pay differs by 50p or
more.
Q2: Where is my cheque?
A: Cheques are dispatched the day before pay day,
so the delay could be caused by a postal
delay.
Q3: If I don't get my cheque or lose
it, how do I get a replacement?
A: Tell us and we will place a stop on the cheque.
A replacement cheque will be sent at no cost to you, however, this will take about five days.
Most pensions are paid straight into pensioners bank or building society
accounts, so this rarely happens.
Q4: Can you please help me with a loan?
A: No, the Pensions Department cannot offer the
facility of a loan.
Q5: Why have I paid so much tax?
A: This could be due to a change in your tax code, please contact
the http://www.inlandrevenue.gov.uk
Q6: What are my spouse's benefits should I die?
A: Normally 3 months pension and half pension thereafter but each
case does need to be considered individually.
Q7: What is the advantage of a BACS
payment into my account over a cheque?
A: Your payment is guaranteed every pay
day; you do not have to worry about potential postal delays. This method
is more secure and incurs lower costs to the Fund.
Q8: How can I increase my LGPS
benefits?
A: Once you are in receipt of pension
there is no facility to increase benefits.
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