Information for Members – Coronavirus

The situation surrounding Coronavirus is fast moving, however, we can assure you that we are monitoring this closely and doing everything we can to provide as full a service as possible whilst also adhering to the latest advice from the UK Government to manage any consequences for our members, staff and their families.

Following the announcement from the Government urging home working where possible, we can advise that with effect from Wednesday 18 March, the Avon Pension Fund will be operating a slightly restricted service which will enable staff to comply with this advice. 

Measures are in place to ensure that we can continue to pay pensions and administer the scheme when dealing with any significant event, such as death benefits and retirement benefits. However, by restricting access to our offices there will be a disruption to printing and postal services which is likely to result in a delay in us responding to any postal requests/queries and a further delay in correspondence being posted from us. 

We would ask that you consider only contacting us during this time if you are informing us of the death of a member or your enquiry is in relation to the payment of your retirement benefits, the answer to most queries in relation to your pension can be found by visiting our website  If you do need to contact us we would recommend doing so as follows:-

  • use the ‘contact us’ section of the website, or send an email to: or, as a last resort
  • call us on 01225 395100 (please note that we are currently operating a limited telephone service available from 10am - 3pm).

We would also encourage you to register for my pension online, if you have not already done so, where you can carry out your own retirement estimate calculations, update your address and much more.  You can sign up to my pension online at:

Finally, there has been a lot of disturbing news lately about the fall in stock markets and the potential resultant impact on pensions, however, we would like to reassure you that your LGPS defined benefit pension is not linked to stock market performance and the benefits are instead set out in statute. Our members can therefore be assured that both their contributions and their pension, whether in payment or built up to date, will be unaffected.  Please note that this statement does not apply to any in-house AVC contributions you may be paying to our in-house provider Aviva which may be impacted by the fall in stock markets.

Please note the latest information and advice on the coronavirus (COVID-19) can be found on the NHS website

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