We aim to give a consistent level of service to customers, in an efficient, effective and courteous way, no matter how customers contact us.
Our Customer Service Charter outlines the standards of service you can expect from us.
Customer satisfaction survey
You can fill in our customer satisfaction survey to give us feedback on the service we have provided.
Our Breaches Procedure deals with the process of identifying, recording and determining if breaches of pension regulations should be reported to the Pension’s Regulator.
Complaints and help with pension problems
View our complaints and help with pension problems page for more details about our complaints procedures including the formal Internal Dispute Resolution Procedure (IDRP).
Your data - General Data Protection Regulations (GDPR)
Information about the new GDPR can be found on our Your data - General Data Protection Regulations (GDPR) page
Data protection and Freedom of Information
Information about data protection and Freedom of Information (FoI) can be found at:
The Pensions Regulator
The Pensions Regulator (TPR) is the body which oversees the governance and administration of public service pension schemes, including the LGPS. TPR has powers to protect members of work-based pension schemes and a wide range of powers to help put matters right, where needed. In extreme cases, the regulator is able to fine trustees or employers, and remove trustees from a scheme.