Update for members - Coronavirus (COVID-19)

What we are doing

As with many organisations, due to the current COVID-19 health crisis, we have had to close our office and our staff are now homeworking.

Therefore, we will be responding to, and dealing with, urgent enquiries and cases as our priority. Our focus will be the payment of all pension benefits to our members and their dependants.

Read our FAQs

In conjunction with the Local Government Association we have produced a set of Coronavirus (COVID-19) FAQs for scheme members.

The FAQs covers subjects such as the ‘Coronavirus Job Retention Scheme’, ‘Emergency Volunteer Leave’ and can be access from the members website at the following location:

www.avonpensionfund.org.uk/coronavirus-covid-19-faqs-for-lgps-members

How you can help

Please help us by wherever possible getting in touch by email. If you have an enquiry, please email: avonpensionfund@bathnes.gov.uk  

You can also use the ‘Contact us’ facility on our website, to send your enquiry with your contact details by visiting the following webpage:

www.avonpensionfund.org.uk/contact-us  

You can also access your pension account using our secure self-service website my pension online. Where you can view your pension details, access your annual benefit statement, perform estimates and update your expression of wish nominations and contact details.

If you haven’t registered for my pension online already, it’s a simple process, visit the registration webpage https://myaccount.avonpensionfund.org.uk/ with your National Insurance number, click on ‘Register’ and follow the instructions.

As we currently have very limited access to both our building and incoming post, we have introduced a secure service by which you can receive and return your documents digitally.

Full details on our electronic processing service and identity checking is available here:

PDF iconCOVID-19 Update – New Administrative Procedures

Full details on how to use the SecureShare portal software is available here:

PDF iconSecureShare Guide for Scheme Members

If you are not able to communicate digitally you can send documents to the Avon Pension Fund at the usual address, however, incoming post is currently retrieved on a limited basis, and we must therefore make you aware that this may change as the situation with COVID-19 continues to unfold, and as such there may be a significant delay in our ability to retrieve your documents for action.

You can still contact us by telephone if your enquiry is urgent, please call 01225 395100. Our telephone service is operating weekdays, between 10am and 3pm.

We’ll keep updating our website regularly as the situation changes.

We appreciate your understanding and support during this difficult time.

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