Update for members

What are we doing?

Over the past 18 months, we’ve had very limited and sometimes no access to our main offices at the Keynsham Civic Centre or other sites – meaning all staff have been working remotely from home.

We’re now embracing a more blended way of working that will see staff working both at home and in the office.

For now, everyone remains working from home while our offices undergo essential maintenance and changes to allow for this new way of working, but we expect a gradual return in the first half of 2022.

How you can help

At this time, we continue to experience a much higher volume of enquiries than usual and are prioritising essential requests. 

Please help us by wherever possible getting in touch by email. If you have an enquiry, please email: avonpensionfund@bathnes.gov.uk  

You can also use the ‘Contact us’ facility on our website, to send your enquiry with your contact details by visiting the following webpage:

www.avonpensionfund.org.uk/contact-us  

Every effort will be made to deal with your enquiry as soon as possible.

You can also access your pension account using our secure self-service website my pension online. Where you can view your pension details, access your annual benefit statement, perform estimates and update your expression of wish nominations and contact details.

If you haven’t registered for my pension online already, it’s a simple process. Just visit the registration webpage https://myaccount.avonpensionfund.org.uk/ with your National Insurance number, click on ‘Register’ and follow the instructions.

As we currently have very limited access to both our building and incoming post, we have introduced a secure service by which you can receive and return your documents digitally.

Full details on how to use the SecureShare portal software is available here:

PDF iconSecureShare Guide for Scheme Members

If you are not able to communicate digitally you can send documents to the Avon Pension Fund at the usual address, however, incoming post is currently retrieved on a limited basis, and as such there may be a significant delay in our ability to retrieve your documents for action.

You can still contact us by telephone if your enquiry is urgent, please call 01225 395100. Our telephone service is operating weekdays, between 9am and 4pm.

We’ll keep updating our website regularly as the situation changes.

We appreciate your understanding and support.

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