Changing your address or contact details online

The quick and easy way to tell us of a change to your address is using my pension online

Using my pension online you can change your:

  • address 
  • phone number
  • email address

Your changes will take effect instantly and you will receive an immediate confirmation that your changes have been updated.

If you are a member paying in, please ensure that you also tell your employer.

If you can't access my pension online, you can change of your address by:

Your changes will not take effect instantly and you will not receive a confirmation that your changes have been updated.

What you need to tell us

We won’t be able to update your record if you forget to include any of the following.

  • your full name
  • your National Insurance number
  • your date of birth
  • your new address in full
  • your previous address in full

You need to tell us about these changes using our online services or in writing. We cannot accept changes over the telephone.