We understand that when a loved one dies it is very distressing and there is always lots to do, however it is very important that you notify us as soon as possible when a scheme member or someone receiving a pension from us dies. This can ensure that benefits and any death grants are paid correctly and prevent any pension overpayment. If an overpayment of pension occurs, we will need to ask the next of kin or the estate to pay it back.

To tell us about the death of a member, call or email:

You should be prepared that we will ask you for:

  • full name of the member
  • National Insurance number of the member
  • date of birth of the member
  • full address of the member
  • date of death
  • your full name as the informant
  • your relationship to member
  • next of kin of the member
  • address for correspondence (if different from members)
  • telephone number

You will need permission from any surviving spouse or civil partner, the next of kin, executor, administrator or anyone who was claiming joint benefits or entitlements with the person who died, before you give their details.

HMRC Tell Us Once service

Tell Us Once is a service that lets you report a death to most government organisations in one go. A registrar will explain the Tell Us Once service when you register the death. 

In most cases, if you have used the Tell Us Once service to report a death, this service provides the necessary information and documentation we need.