6. Business Change
Change Programme
2025/26 Review
The Business Change team delivered the following projects with the Administration team:
- New member portal,
- Migration to hosted environment,
- Connection to the Pensions Dashboard ecosystem,
- Telephony system & Hybrid mail,
- Data cleansing tool.
Objectives 2026-27
The Business Change team’s 2026-27 focus is to work with the Administration and Technical teams to support their key objectives by delivering the following projects:
- Pensions Dashboard readiness and target operating model.
- Introducing online processing via the member portal.
- Driving internal process improvements.
- Administration to Payroll system integration.
Communications
In 2025-26 the Fund made progress communicating its objectives and ethos including:
- Securing media coverage of our new investment in a local affordable housing.
- Keeping stakeholders informed about investment pooling changes and the Pension Committee’s decision on Aerospace & Defence.
- Deepening employer engagement via quarterly newsletters and consultation on the updated Administration Strategy.
- Sharing news on staff charity fundraising via LinkedIn.
Example media coverage includes: Room 151, Professional Pensions, and Somerset Live.
The Fund has several communications objectives for 2026-27, focused on regulatory commitments and key stakeholder groups.
- Regulatory: communicate changes such as Pensions Dashboard and Fit for the Future.
- Members: raise members’ engagement with their pension and improve digital experience. We will encourage members to sign-up to our online portal and implement improvements to our new starter process.
- Employers: work with employers to support member portal sign-ups and new starter engagement.